TERMS

CUSTOMER SERVICE

[DELIVERY]

Delivery company : Fedex
Track-trace : GO TO CHECK

We aim to respond to all inquiries
within 24 hours, Monday to Friday,
excluding holidays.

Goods will be dispatched on regular working days.
Delivery times may be a little longer
during sales and public holidays.

※ As every order is unique,
shipping costs will vary depending on the size,
weight and destination of your chosen items.

USA
Economy : $50

Europe
Economy : $50

Asia
Economy : $30

Free Shipping for more than $500

Delivery times may be a little longer
during sales and public holidays.
Please take into consideration that some
products may take additional time for
delivery and processing.
Important: Your order is shipped once your
payment has been cleared.
Please contact our customer service center
if you would like to request an exchange
or return on your order.
Customs and Duties
The recipient will be held responsible for
international shipments which may be subject
to import duties and taxes.
Please be advised that these charges are levied
by the destination country and we do not have
control over them. In the case that the recipient
refuses to receive the parcel, the order will be
returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.)
will be deducted from the refund.

INQUIRY

[ GENERAL INQUIRY ]

HELLO@towtowarchive.com


[ CUSTOMER CENTER ]

CS@towtowarchive.com


[ WHOLESALES INQUIRY ]

HELLO@towtowarchive.com


[ OVERSEAS PRESS INQUIRY ]

HELLO@towtowarchive.com


[ DOMESTIC PRESS INQUIRY ]

HELLO@towtowarchive.com

CUSTOMER CENTER

TERMS

[DELIVERY]

Delivery company : Fedex
Track-trace : GO TO CHECK

We aim to respond to all inquiries
within 24 hours, Monday to Friday,
excluding holidays.

Goods will be dispatched on regular working days.
Delivery times may be a little longer
during sales and public holidays.

※ As every order is unique,
shipping costs will vary depending on the size,
weight and destination of your chosen items.

USA
Economy : $50

Europe
Economy : $50

Asia
Economy : $30

Free Shipping for more than $500

Delivery times may be a little longer
during sales and public holidays.
Please take into consideration that some
products may take additional time for
delivery and processing.
Important: Your order is shipped once your
payment has been cleared.
Please contact our customer service center
if you would like to request an exchange
or return on your order.
Customs and Duties
The recipient will be held responsible for
international shipments which may be subject
to import duties and taxes.
Please be advised that these charges are levied
by the destination country and we do not have
control over them. In the case that the recipient
refuses to receive the parcel, the order will be
returned to Korea and will not be re-shipped.
Relevant expenses (round-trip shipping, customs, etc.)
will be deducted from the refund.


INQUIRY

[ GENERAL INQUIRY ]

towtow.archive@gmail.com


[ CUSTOMER CENTER ]

towtow.archive@gmail.com


[ WHOLESALES INQUIRY ]

wakey.sy@gmail.com  


[ OVERSEAS PRESS INQUIRY ]

wakey.press@gmail.com


[ DOMESTIC PRESS INQUIRY ]

wakey.press@gmail.com


POLICY  ㅣ   PRIVACY   ㅣ TERMSㅣtowtow.archive l Company Name: WAKEY | Owner: SOOYEON LEE | Personal Info Manager: JUNHWAN JO ㅣ Phone Number: +8210-6379-6277 | Email: HELLO@towtowarchive.com Address: 14, Hwaseomun-ro 48beon-gil, Paldal-gu, Suwon-si, Gyeonggi-do, Republic of Korea ㅣ Business Registration Number: 637-73-00432 | Business License: 2022-SUWONPALDAL-0881  | Confirm Entrepreneur Information | copyright(c) towtow,archive All rights reserved.